Warranty Policy for Essential Security Supplies Limited

Effective Date: 1st March 2025

At Essential Security Supplies Limited, we stand by the quality of the products we supply. This Warranty Policy outlines how we handle warranties, including the process for claims and the scope of coverage.

1. Manufacturer Warranties

  • We pass on the full manufacturer's back-to-base warranties for all products.

  • Warranty periods and terms vary by manufacturer — specific details are available in the product documentation or on request.

2. Warranty Coverage

  • Covered: Defects in materials or workmanship under normal use.

  • Not Covered: Damage due to misuse, accidents, unauthorized modifications, improper installation, or wear and tear.

3. Warranty Claim Process

  1. Initiate a Claim: Contact our support team with your order number, product details, and a description of the issue.

  2. Return to Base: Customers are responsible for shipping the product to the manufacturer’s or distributor’s service centre.

  3. Inspection & Repair: The manufacturer will inspect, repair, or replace the product as per their warranty terms.

  4. Return Shipping: Customers may be responsible for return shipping costs, depending on the manufacturer’s policy.

4. Exclusions & Limitations

  • Warranties are valid for the original purchaser only and are non-transferable.

  • No coverage for indirect, incidental, or consequential damages.

5. Contact Us

For warranty inquiries or to start a claim, please contact:

Essential Security Supplies Limited Email: info@esssec.co.nz Phone: +64 9 415 1500 Address: Unit 2, 4 Civil Place, Rosedale, Auckland 0632.

By using our website, you acknowledge that you have read, understood, and agree to these Terms and Conditions.